May 31, 2010 05:00PM, Published by Style, Categories: In Print
Photo by Dante Fontana
Describe your business. Did you find it, or did it find you?
Both. Laurie was in a mothers group when our first son was born. Several of them were looking for quality kids headphones for home and travel. The only ones out there were either for adults (too big and too expensive) or toys (broken in days and a waste). We started with high-quality headphones and modified them for children – smaller headbands, littler padded ear-cups, independent volume control, lightweight and comfortable – then we priced them at an affordable $19.99.
How are you involved with both the community and your customer?
Our children go to school at Silva Valley and are involved in several community sports. We both volunteer and support the programs in many ways. Jack is on the local TAZ Devils Swim Team Board of Directors, for example. We love to hear from our customers about ideas and any problems they may have. We take the time to call any customer who has had a return or problem with their product. At Kidz Gear we strive for 100-percent satisfaction.
Why is your staff the best in the business?
Because we care. We ask questions, get comments and respond quickly. We continue to listen to what our customers need and kids want.
Who is your role model in business or in life, and why?
JP: My role model is Ret. General Norman Schwarzkopf, Jr., because he was an outstanding leader who is grounded in the realisms of life. I try to follow this philosophy daily. As he once said, “There’s more than one way to look at a problem, and they all may be right.”
LP: Mine is Marlo Thomas, because she is an accomplished actor through tremendous hard work and still spends and gives so much of her personal time to the betterment and care of children in need.
What’s your favorite place to eat out locally?
What’s your favorite local event that you go to?
Town Center Thursday Night Concerts in the summer.
What’s your favorite local business other than your own?
Burger Hut. They really support the community.
And finally, customer service is…?
Being able to consistently exceed the needs of our customers, and always listening to what’s important to them.
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