Robert R. Slater, Jr., M.D., Inc.
Jan 03, 2013 04:08AM ● Published by Style
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
I provide comprehensive care for numerous disorders of the upper extremity: shoulders, elbows, wrists and hands. I try to help people figure out what might be wrong with any or all of those joints and the bones, muscles, tendons, nerves and blood vessels related to them – whether from a recent injury or a long-ago accident that has resulted in pain, altered function, other problems, wear-and-tear arthritis or even numbness from carpal tunnel syndrome. Once a diagnosis is established, treatment – tailored specifically to the individual – can begin. Many times that means exercises, splinting or injections to help problem areas get better, or I may do surgery to alleviate pain and restore function in other cases. I got interested in the world of orthopaedics because of my own sports-related injuries, so in a sense, the business found me.
Why is your staff the best in the business?
The staff members in my office are always attentive to patient needs and they work hard to accommodate individual requests for scheduling and appointments. The staff members are always available to answer questions and allay concerns, even if I’m in surgery or out of the office.
What life accomplishments are you most proud of?
Becoming an orthopaedic surgeon like I said I would when I was a kid, and have managed to help people get back to the sports, work and activities they enjoy.
What’s your favorite local business other than your own?
California Family Fitness Center – the site of my daily early morning workout, which sets the tone for the day ahead.
And finally, customer service is…?
Customer service is always a top priority. In my world, the “customers” are patients, and I like to keep their goals and desires front and center as we discuss together the problems they are having and options for solving them.
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