Drum Acupuncture Center of El Dorado Hills
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
My profession not only found me, it sought me out. I grew up with a spinal birth defect that caused paralysis and had been a patient in Western medicine for many years. I had many surgeries in a span of 12 years and finally thought there should be better answers. I sought out alternatives and found chiropractic. It was the most helpful, so I decided to become a chiropractor. During school, however, I took an acupuncture seminar and became more interested in the medicine. I transferred to Pacific College of Oriental Medicine and have been practicing since 2003. It’s a perfect fit!
How are you involved with both the community and your customer?
I stay pretty active in the community. My oldest son who is seven years old is involved in swimming, and we volunteer and sponsor his teams. We also actively volunteer at his school. As far as my practice, I take a small-town approach. I know a lot of personal things about my patients and I don’t want them to feel awkward in the community. I look at them as part of my community and want to offer the best care for them as possible. If I am the one who can do that, I want to let them know. If there’s someone better, I refer him or her out.
Where do you and your family go locally to have fun?
My family loves the theater and often sees shows at Three Stages. We also frequent our beautiful local parks, ride bikes on the trails and swim.
And finally, customer service is…?
In patient care, I believe listening is the key to any good service. Even if people are complaining, it gives us a chance to give the gift of listening and offering compassion. It gives the patient a time to feel nurtured by being heard.
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