Art of Cigars
May 02, 2013 09:29AM ● Published by Style
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
Art of Cigars is a comfortable and relaxing tropical-themed cigar lounge where you can enjoy a premium hand-rolled cigar, as well as a glass of local wine or a microbrew. You can smoke indoors or out, and also watch a sports game on our 165-inch big-screen TV. We host many events both at the lounge and out in the community. The business found us unexpectedly. We are both from corporate America and when we came upon this, it looked like it might be fun. We anticipated making an investment and then helping to grow the business. One thing led to another and what was supposed to be a part-time side gig, ended up being our full-time business. It’s an adventure, that’s for sure.
How are you involved with both the community and your customer?
We are all about supporting small businesses in the community and partnering with other local small businesses. We have partnered with Barber Jon’s, the El Dorado Saloon, Cameron Park Country Club, Auriga Wine Cellars and more. Also, all of the work done at the lounge was completed by local small businesses, who are also our customers, including HTX Home Theater Xperience, Spot-On Signs, and Patriot Remodeling.
Where do you go when the going gets tough?
We go to Hawaii. We have brought a little of Hawaii and the tropics into the lounge to help keep us relaxed. Maybe someday we’ll even open an Art of Cigars there.
What’s your favorite local business other than your own?
Bakerie & Latte Chateau Arme in El Dorado Hills. Helen and her family make the best baked goods around, including muffins, scones and lemon bars! We love her soups, too.
And finally, customer service is…?
Listening to your customers’ feedback and acting on it, being friendly and welcoming, trying hard to remember your customers’ names and greeting them when they come in, thanking your customers for their business and inviting them to return.
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