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Nails by Barbara (inside Dragonfly Salon)

Aug 29, 2014 11:05AM ● Published by Style

Barbara Hanken – Photo by Dante Fontana © Style Media Group

610 Riley Street, Suite 3
Folsom
916-292-8802
nailsbybb.com

Describe your business. Did you find it, or did it find you?

After spending many years in the corporate sector and 10 years as a family law paralegal, I wanted to live my dream and become a manicurist. My caring nature combined with my longing to help people feel good allows me to live the “dream” part.

Why is your staff the best in the business?

Our sanitary practices give customers peace of mind. Much thought and care go into preparing for each and every client. My goal is “that my customer feels satisfied—not wanting more or less.” We value our customers and appreciate that even though they have a choice, they choose our salon for receiving services.

Who is your role model in business or in life, and why?

My mother taught me that hard work is rewarding, developing good work ethic is an accomplishment, and that we can do anything we want in life with persistence, dedication and tenacity.

Where do you go when the going gets tough?

Recently, during a church sermon, I learned that Psalm 23 is the place to go when we hit dark valleys in our life. After meditating on this chapter in the Bible, it truly is the place to go.

What’s your hidden talent?

I have a knack for helping people feel comfortable and at ease.

What’s your favorite local event that you go to?

I love going to farmers’ markets.

What’s your favorite local business other than your own?

Michaels—it feeds my addiction for creativity!

And finally, customer service is…?

Actually listening to the customer and catering to their needs (within reason).


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